Capture. Nothing gets in without being caught.
Every enquiry route your agency has, wired into one timeline. Not "most of them". All of them, and we verify each one during the build by enquiring ourselves and watching it land.
Portal enquiries
Property24 and Private Property enquiries arrive as emails to an address the engine watches. Each one is parsed into a contact with the listing attached, seconds after the portal sends it, instead of sitting in someone's inbox until Monday.
WhatsApp on a business number
Listing buttons point at a registered WhatsApp Business number owned by the agency, not anyone's personal SIM. Every message lands on the record. Agents keep their own numbers for their own relationships.
Facebook and Instagram
Lead ads, Messenger and DM enquiries flow in through Meta's own integration. If you run property ads, the person who taps them gets the same 60-second treatment as a portal lead.
Missed calls become messages
A missed call to the office line triggers an immediate text back: "Sorry we missed you, how can we help with the property?" The call that used to ring out at 18:05 now starts a conversation.
Your website, every form
Whatever your site runs on, its forms and chat land in the same place. We do not rebuild your website, we catch what it produces.
One buyer, one record
The buyer who enquires on Property24 on Saturday and WhatsApps on Tuesday is recognised as one person, one timeline. No duplicate calls from two agents. That alone has embarrassed agencies out of deals.
Conversation. The voice that answers at 22:47.
An AI assistant, trained on your agency, that opens every conversation in under a minute. Not a menu bot, not "press 1 for sales". A conversation a buyer actually continues, and you approve its voice before it ever meets one.
Trained on your agency
Your areas, your stock, your office hours, your tone, the phrases your best agent uses. Built during onboarding, then tuned against real conversations in the first weeks. You sign off the voice before launch.
Answers about the actual listing
The enquiry arrives attached to a listing, so the first reply is specific: the price, the area, availability for viewings. Specificity is why buyers keep typing instead of ghosting.
What it will not do
It does not negotiate price, does not give legal or bond advice, does not invent answers about a property. When it does not know, it says so and brings in a human. Guardrails are part of the build, not a promise.
Escalation, immediately, for the ones that matter
A seller asking for a valuation, a complaint, anything sensitive: flagged and routed to a human straight away, with an alert. A mandate lead never gets the chatbot treatment.
Qualification and booking. Homework before handover.
Four facts gathered in conversation, not in a form: budget, area, timeline, finance status. Then the viewing goes straight into a diary. Your agent's first contact with the buyer is a confirmed appointment, not a cold call.
Asked like a person, not a form
"So I only show you homes worth your Sunday, what range are you comfortable with?" gets an answer where a Budget dropdown gets abandoned. The four facts arrive as conversation, and land as structured data on the record.
Real diary slots
The engine offers actual availability from the assigned agent's calendar, books the slot, sends the confirmation and the reminder. Reminders are why the Sunday viewing actually happens.
Unqualified is a result too
The dreamer with no bond and a five-year horizon is not discarded, they are marked, nurtured monthly, and kept away from your agents' mornings. Six months later, when the bond is approved, they are already yours.
Handover with context
The agent receives the appointment with the full conversation, the four facts, and the listing. Nobody asks the buyer to repeat themselves, which buyers read as competence.
Routing and follow-up. Nothing dies quietly.
Every enquiry is assigned to a named agent, timestamped, and chased by the system until something happens. The lead that used to die after one unanswered call now either converts or gets flagged to you with a name on it.
Routing rules you choose
Area specialist first, listing agent first, round robin, or any mix per office. Agreed during the build, changeable any month. The rule is written down, so lead allocation stops being office politics.
Follow-up until an outcome
No reply after the viewing? The sequence follows up on day 1, day 3, day 7, in your voice, until there is an answer or a clear dead end. The second contact is where deals come from, and it is the number most agencies never measure.
The cold ones surface
An enquiry an agent has not touched inside the agreed window gets flagged: first to the agent, then to you. Quietly ignoring a lead stops being invisible, which is most of the cure.
The pipeline stays when agents leave
Every conversation, every contact, every outcome belongs to the agency's system. An agent resigning takes their relationships, not your record of every buyer who ever enquired.
Intelligence. The layer that reads everything so you don't.
Hundreds of conversations a month produce more information than any principal can read. This layer compresses it: summaries, drafted replies, suggested tasks, and a score on every lead.
Smart summaries
Every conversation compressed to three lines, and every week compressed to one paragraph: what moved, what stalled, what pattern is forming. You read the story, not the transcript.
Smart messages
When a human reply is needed, a draft is waiting, written in your agency's voice, specific to the thread. Agents send, tweak or scrap it. The blank-page delay disappears.
Suggested tasks
Stalls become to-dos with names on them: "Karin hasn't replied in three days, nudge her." "Johan has four leads with no second contact." The system remembers so nobody has to.
Predictive prioritisation
Every lead scored on the four facts plus behaviour: reply speed, viewing attendance, message depth. Mornings start at the top of the scored list, not the top of the inbox. The score's inputs are visible, never a mystery number.
Visibility. What you see that nobody else does.
Agents see their own work and nothing else. You see everything: every office, every agent by name, every enquiry's fate. Two surfaces carry it: the owner view for your mornings, the Owner Report for everyone you answer to.
The owner view
The live workspace: scored queue, per-agent performance, source performance, the week's summary. Two minutes with coffee. It is our workspace configured for your agency, with an owner-level view your agents don't get, and we say so plainly.
The Owner Report
One page, per office, per month, as a PDF branded to your agency. Enquiries by source, median first reply, qualification rate, viewings booked, the per-agent league, reviews banked, and second contacts vs died-after-one. Built to be forwarded to partners who will never log into anything.
Portal spend becomes a decision
When you can see that Property24 produced 96 enquiries and your site produced 42, and what each converted, next year's portal negotiation happens with numbers in hand.
Reviews, credited to the agent
Every closed deal triggers a review request credited to the agent who earned it. The league table makes review-collection a competition, and your Google profile compounds while competitors stall.
The humans. This is managed, not handed over.
The monthly fee does not buy software access. It buys people at JCE Media running the machine: tuning conversations, watching the queues, assembling the report, training your agents. If the engine misses, that is our phone that rings.
We read your agency
Live enquiry-path audit, response baselines, review standing per town. You get the findings report and the four numbers. Nothing installed yet, nothing disrupted.
One office goes live
Channels wired and verified, voice trained and signed off by you, routing rules agreed, agents onboarded one by one, day-one baseline captured. Personalised onboarding means each agent is shown their own workspace with their own leads, not a webinar.
We run it, you read it
Conversation tuning, queue monitoring, monthly Owner Report, support and training as your team changes. Offices two and onward join on the pilot's evidence, cheaper, because they inherit the build.
